Frequently Asked Questions
Fokzmedics is an online medical directory where patients can get access to medical practitioners like; doctors and pharmacists, health institutions like; pharmacies, medical laboratories and radiology centers and search for any drug at a convenient and affordable manner within Nigeria.
Our goal is to make quality and affordable healthcare service and information accessible to all.
Our platform also provide an efficient and highly secured escrow payment system that clients can trust during their transactions with the health practitioners and institutions.
We give the client an opportunity to take well informed decisions during their medical journey by making it easy for clients to get first hand reviews from other clients for a prospective healthcare provider and institution. This and many more you can enjoy when using fokzmedics.com.
Note: Fokzmedics is not an hospital, we do not own one, neither do we own a pharmacy or diagnostic center. The doctors and pharmacists are not our employees. They are all independent partners we give an online presence.
- Search for a doctor or pharmacist.
- View their profile and other client’s reviews.
- Initiate consultation and lay your complain.
- A test investigation can be requested for you and posted to your account.
- You send the test request to any of our partner diagnostic center in your city.
- Our partner contacts you and pick up your sample at your choice location.
- Your result is sent to you and your doctor or pharmacist sees the result.
- A drug prescription is made and posted to your account.
- You can send the prescription to any of our pharmacy partner in your city.
- The drug is delivered to you at your choice location either home or office.
We use Flutterwave online payment system for all transactions. They charge you 1.4% for every transaction. All credit card numbers are encrypted when the order is placed. We do not hold sensitive information on our site. They are only decrypted after they reach our computer. They are not held in clear text on our website, nor any email. You can learn more about them by clicking here.
The doctors are fully registered and licensed Doctors, Psychologist, Physiotherapist and Veterinary Doctor that are licensed by the Medical and Dental Council of Nigeria (MDCN), Nigeria Psychological Association(NPA), Nigeria Society of Physiotherapy (NSP), and Veterinary Council of Nigeria (VCN) respectively to practice in Nigeria.
On the first month of each New Year, we require the doctors to submit their renewed license to practice for that New Year. They are not our employees. They are independent healthcare service providers.
The Freelance Pharmacist are fully registered and licensed pharmacist licensed by the Pharmacists Council of Nigeria (PCN) to practice in Nigeria.
On the first month of each New Year, we require the pharmacists to submit their renewed license to practice for that New Year. They are not our employees. They are independent healthcare service providers.
The Partner Pharmacies are fully registered pharmacy stores owned by a professional pharmacist, licensed by the Pharmacists Council of Nigeria (PCN) to practice in thier city of location in Nigeria. On the first month of each New Year, we require the pharmacy partner to submit their renewed license to practice for that New Year. In bid to ensure you get quality and standard drugs, we strictly partner with only pharmacies owned by professional pharmacist who are bound by oath to procure, sell, compound, handle and dispense only quality and standard drugs. We do not own any pharmacy. All partner pharmacy are independent companies registered with Corporate Affairs Commission (CAC).
The Partner diagnostic center are medical laboratories, hospital laboratory department and radiology centers fully registered and licensed by the MDLSN and ARN to practice in its city of location in Nigeria. On the first month of each New Year, we require the diagnostic centers to submit their renewed license to practice for that New Year. We do not own any diagnostic center. All Partner diagnostic center are independent companies registered with Corporate Affairs Commission (CAC).
You can easily buy any over the counter drug by just chatting up a freelance pharmacist for free.
You can get expert advice on the drug, the pharmacist creates a prescription for you and posts it to your account.
You can locate the posted prescription on your “E-drug prescription” section on your dashboard. Thereafter, you send the prescription to any of our partner pharmacy of your choice in your city and it would be delivered to you.
You can also refill your prescription. For people suffering from chronic ailments like; diabetes and high blood pressure. Just chat up a pharmacist, get expert information on your drug. A prescription is generated by the pharmacist and posted on your account. Then you can send it to any of our partner pharmacy near you and it would be delivered to you or you send a third party to pick it up for you with your prescription code.
You can request for a monthly routine test or for couples intending to get married that wants to carry out the necessary test by just chatting up a doctor. The doctor would suggest to you the kind of test to run depending on your request. He generates a test request order and posts it to you. Then you can send it to any of our diagnostic partner of your choice. Your sample would be collected from you at your choice location. Afterwards, your result would be sent to you and your doctor would interpret it for you.
We operate an escrow service. Where we hold your money until you get the service you paid for. We pay the service provider when you have gotten value for your money and we refund your money in full (except the 1.4% flutterwave payment processor charges), when the criteria demands. Read more about our refund policy here.
No! We don’t attend to emergency cases. If you have an emergency visit the hospital immediately.
Registration is free, no monthly subscription, no set up fee or contract fee and to chat with a freelance pharmacist is free. However, you have to pay for drugs, lab test request, delivery fee and doctor's consultation fee.
- Click on "Upload prescirptionon the "home page", select "Drug prescription"
- If you are not login, you would have to login
- Click on choose file.
- You can either snap the prescription, sample pack of drug or select the already snapped picture from your gallery.
- Add your delivery address. Then send.
- After successfully sending, click on the chat icon and initiate chat with any of our agent
- The prescription code would be requested from you. You can find it on you dashboard options called "Sent History" then select drug prescription history.
- Give the the code and the cost would be posted on the drug in the "sent history " section.
- After you make payments, the pharmacy you are to pick your drug from would be sent to you or you can request home delivery.
- To upload lab test you follow the same step
If you are searching for a drug or you want to send a paper prescription, you can follow the few steps below.
- You no longer have to wait till close of work before you can consult a pharmacist, you can start consulting right away and get your prescription delivered to you.
- You now have the opportunity to maintain one doctor or one pharmacist no matter where you are in Nigeria. The advantage of maintaining one doctor is that you will build a relationship were he/she would know your medical history very well. So if you travel to a new city, you can easily consult your doctor or pharmacist and they can prescribe drug for you and you purchase the drug from our partner in that city.
- Take advantage of our escrow service and request for refund easily. Read our refund policy to learn more.
- Skip the long queue at the hospital and conveniently book appointment online.
- Upload your prescription and let us help you search for your drug for you.
- You can freely express yourself during consultation when chatting online with no fear of being judged.
- Your drug and medical history is securely saved for future reference, for future doctor and pharmacist visit.
- You no longer need to ask google again for your health questions that gives you conflicting answers. You can easily ask a pharmacist for free and get a professional advice.
- Get full review on the doctor, pharmacist or partners you intend engaging thier service.
- You no longer need to worry for quack pharmacies and laboratories, our partners are licensed by the various accrediting council.
- You can now easily maintain a particular doctor or pharmacist, who would be very knowledgeable about your medical history unlike in the hospital when you are not guaranteed to meet the same doctor when you visit next.
- You can chat with your doctor or pharmacist from anywhere in nigeria, when you visit a town newly, you don't have to start looking for a doctor when you need one.
- If you visit a city for the first time you can easily sought for a reputable pharmacy and laboratory by other clients reviews and star rating.
- You are in charge of the healthcare flow. Unlike in the traditional way, when you are asked to go and pay for lets say a drug, you don't have the opportunity to do market survey, but fokzmedics gives you that opportunity to do market survey on drugs, lab test, consultation fee and delivery fee. It offers you a competitive platform to beat down expenses.